Piercing FAQ

 

If you don’t have a valid PayPal account (or you can’t remember your login), that is fine!

We will still use PayPal as our merchant, but you can check out as a guest – just like normal.

  1. Book your appointment time
  2. When it asks you how you would like to pay, click “Pay with Debit or Credit card” to check out without logging in
  3. If it asks you to Log in, DO NOT and continue by hitting “Continue as a guest
  4. Enter your payment details to secure your appointment

If you are still having issues, try logging out of PayPal or trying in a private tab in your browser.

Although every person develops at a different rate, we have established rough age groups to help you decide if a piercing is right for you or your child. A pre-consultation may be required to discuss lifestyle, sports, and anatomical viability.

We refuse service of any intimate piercing of a person under the age of 18, even with parental permission.

~5+12+16+18+
Earlobe(s)Septum
Nostril
Helix
Conch
Navel
Tongue
Lip/Labret
Rook/Daith
Industrial
Eyebrow
Large gauge earlobe(s)
Cheeks
Bridge
Nipple (Breast and Chest)
Surface/Dermal anchors
RFID Transponders
Intimate piercings

We are unable to perform any skin penetration on any client who is unable to present valid ID, including legal guardians signing on behalf of a minor.

Valid Forms of Underage ID Include

  • Proof of age card
  • Drivers license
  • Passport
  • Public Transport travel card (with DOB and photo)
  • Birth certificate
  • Immunisation record

Valid forms of parental/guardian ID include:

  • Proof of age card
  • Drivers license
  • Passport
  • Working with children card

Vaid forms of legal guardianship (adoption):

  • Court-issued Enduring Power of Guardianship (EPG)
  • Court-issued Special Guardianship Order (SGO)

Valid forms of association:

  • Medicare or Health Insurance card
  • Birth certificate

Care of the State or emancipation:

If the client is under the age of 18 and is in care of the state or legally emancipated, we will require signed documents from the court stating who is responsible for their care, as well as valid ID from both parties.

What to bring

  • Valid photo identification (and a legal guardian with ID, if under 18)
  • A support person, if you so wish
  • Your lovely self

What to expect during your piercing

  • Clean and Professional Environment. The studio should be well-lit, sanitized, and organized. Artists should adhere to strict hygiene standards.
  • Aeseptic technique. We use full sterile single-use set-ups, including single-use needles, sterile nitrile gloves and even sterile single-use marking pens.
  • Consultation. At the beginning of your appointment, your piercer will discuss placement, jewellery options, and viability of your piercing. They’ll also review any health concerns or contraindications.
  • Aftercare. You piercer will go through aftercare in detail with you, including giving time for you to ask any questions prior to getting pieed so you can be fully informed of the risks and care instructions.

Remember, a professional piercer prioritizes your comfort, safety, and satisfaction!

You sure can! Note that we charge a $15 sterility fee for all jewellery brought into our studio for use in a fresh piercing, regardless where it was purchased from originally.

It also needs to be (at a minimum):

  • Ti6Al4V ELI – ASTM F136 compliant or ISO 5832-3 compliant
  • Ti6Al7Nb ELI – ASTM F1295 compliant or ISO 5832-11 compliant
  • Solid 14 karat or 18 karat yellow, white, or rose gold that is nickel, lead, and cadmium free.
  • Unalloyed Niobium (Nb) that is ASTM B392 compliant.
  • Glass that is lead free such as Fused quartz, Borosilicate or Soda-lime

The material polish must be:

  • mirror finish polish
  • free from nicks, burrs or scratches on the wearing area

The jewelery must be:

  • Internally threaded or threadless with industry standard locking mechanisms Suitable for the area being inserted (correct gauge, length, design, shape)

You may be asked to supply the brand or mill certs to ensure your safety.

Regardless of how well a piece can be cleaned and sterilised, we will not use someone else’s previously worn jewellery on another client. Enough residue can be left behind to defeat even the most thorough cleaning and sterilisation methods. Due to this, there is no accepted standard practice for the reuse of body jewellery on other clients.

At our studio, we prioritise our client’s piercings above all else. One crucial aspect of ensuring this safety is the fitting of jewellery by a trained practitioner, as body piercings are highly individual, and without proper fitting by a professional, there’s a risk of discomfort, irritation, or even complications such as migration or rejection of the jewellery if the wrong size is installed.

All our jewellery sales are final – no exchanges or refunds can be accepted. This is for health and safety purposes, as worn jewellery can not be safely re-sold.

Furthermore, the fitting process goes beyond just selecting the right size; it involves assessing the piercing site, considering potential issues, and offering guidance on safe practices. Our practitioners have undergone extensive training and have accumulated years of experience in the field, allowing them to provide personalised care and advice to each client.

Sterility

All jewellery, disposable tools, equipment, aseptic drapes are sterilised immediately prior to your piercing service in our Scican Statim 2000s G4 units, which are considered the industry gold standard for piercing sterilisation. This is done not only to allow you to pick from our HUGE range of jewellery in-store to get initially pierced with but also to ensure no contamination occurs with pre-bagged jewellery and equipment.

Piercing Guns

WE DO NOT USE OR CONDONE THE USE OF PIERCING GUNS. By design, modern piercing guns don’t technically pierce the skin. Instead, they use the jewellery itself to penetrate the skin via force, wedging the jewellery between irritated and now-inflamed skin. Piercing guns can NOT be autoclaved. Although the adoption of single-use piercing models and sterile cassettes for guns has reduced the risk of cross-contamination during a procedure, the fundamental flaws of the jewellery design remain unchanged.

Aseptic technique

Boxed examination gloves, although not ‘dirty’, should be considered contaminated by design as they are left open and exposed to airborne pathogens, environmental contaminants and potentially even bugs It is very common for places that offer piercing services to re-use items like marking pens or use non-sterile items like gloves, fields and cleaning solutions to reduce their costs. We take your safety very seriously. Basically, anything that touches you during a skin penetration procedure at our studio will be opened out of a sterile bag in front of you to ensure no contamination occurs, including:
  • Sterile nitrile gloves
  • Sterile fields to place equipment on
  • Sterile single-use skin cleaning solutions
  • Sterile single-use marking pens
  • Handling of jewellery
We ensure all of our staff are trained to wear gloves when handling new jewellery prior to sale to reduce potential contamination. We also request that if you bring in jewellery (even if it’s new) that you ensure it is inside a sealed bag and that you do not handle it in store. You may also be asked to use our supplied hand sanitiser in store if we suspect accidental contamination may have occurred.

Latex Free

Latex gloves are made from dipped rubber, which shed natural rubber latex particles that stay suspended in the air and may be inhaled or eventually settle onto surfaces or people in the vicinity. Many clients may not know they have a sensitivity to latex as they may just assume the extra swelling or redness are part of their normal inflammatory period of a fresh piercing We ONLY use nitrile gloves at our studio. While nitrile does not offer a completely allergy-free alternative, you can rest assured that allergies to nitrile are far less common.

Service Guarantee

We guarantee our piercings, meaning if you follow our aftercare and still have to remove your piercing (and keep your jewellery) – we will re-do that same piercing for you free of charge! We do not warrant a free re-piercing if you just changed your mind or removed the jewellery without consulting with us prior.

Jewellery Guarantee

We guarantee all of our high-quality body jewellery for LIFE against defects and faults. What that means to you is that if you lose any part of your jewellery during the healing period (limited to 3 months), we replace it entirely for free with a basic titanium component – we can even cover basic shipping worldwide! If any part of your jewellery breaks and you return the faulty piece – we ship it back to our supplier and have them repair or replace it and get it back to you FREE. To enquire about a warranty repair, simply EMAIL US (with clear photos) and we will tell you how to proceed.

WE DO NOT USE OR CONDONE THE USE OF PIERCING GUNS. By design, modern piercing guns don’t technically pierce the skin. Instead, they use the jewellery itself to penetrate the skin via force, wedging the jewellery between irritated and now-inflamed skin.

Piercing guns can NOT be autoclaved. Although the adoption of single-use piercing models and sterile cassettes for guns has reduced the risk of cross-contamination during a procedure, the fundamental flaws of the jewellery design remain unchanged.

Our Deposit Policy

We understand that sometimes life gets in the way, and we will always try to be as accommodating as possible. However, we must ensure that our appointments run on time so the next client is not negatively impacted.

Rescheduling

In the event that you are unable to attend your appointment, you may reschedule it with at least 6 hours’ notice . Simply locate your confirmation email and hit the “Reschedule” link or CLICK HERE to locate your booking. Example: You get called into work and you can no longer attend your booked appointment, so you reschedule to our next available spot. Your deposit is retained for your new appointment time.

Incorrect Identification

Your deposit is considered forfeited if you attend your appointment without all of the correct identification, including your parent’s identification if you are under the age of 18. You are sent an SMS reminder the day prior to your appointment to remind you which identification you need to bring. Example: You don’t bring correct identification to your piercing appointment, so we are unable to pierce you. Your deposit is not refunded or transferred.

Missed appointment

If you are 10 or more minutes late for your scheduled appointment, you may lose your deposit and will need to re-book. Example: You arrive more than 10 minutes late to your scheduled appointment time, and the next client will be negatively impacted, so we are unable to pierce you. Your deposit is not refunded or transferred, and you will need to re-book for another time.

Change of mind

If you attend your appointment and decide to not go ahead with it, you may lose some or all of your deposit. This deposit may be used towards other purchases in-store or refunded at the discretion of your piercer depending on the situation. In the event of a change of mind AFTER beginning the procedure (ie: already in the room and ready to proceed), the entirety of the deposit will be taken. For children under the age of 10 who are not ready at the time of piercing, we offer a one-time option to reschedule retaining the deposit to another date (generally 12 months later). Example: You booked for a nostril piercing, but at your appointment you decide you don’t want to get pierced anymore. Your piercer will discuss using your deposit for other products and services.

Practitioner declining your procedure

Some piercings are very anatomical and often require a consultation to determine viability prior to getting the piercing. We always suggest coming in for a consultation prior to booking. We also offer a free consultation at the start of a piercing booking, however, you will need to enter a “backup plan” piercing when making your appointment. If you decide to not have an anatomical consultation prior and do not wish to have any other piercings done, your deposit may be partially or fully forfeited to compensate the practitioners and studio for their time. If we decline your procedure based on our professional opinion or anatomical viability, for a piercing that doesn’t require an anatomical consultation prior – you will have your entire deposit refunded. Example: You are not anatomically viable for a piercing you booked in for that doesn’t suggest a consultation prior, and our practitioners have agreed that it is not advisable to do the piercing. Your deposit is automatically refunded.

Giving your appointment to a friend

If you would like to give your appointment to a friend or family member, please EMAIL US the specifics of your appointment and precisely what they would like to get done. We try to be as accommodating as possible, however, some appointments require longer time and we may need to reschedule to fit them in. Note: We do NOT permit the sale of appointments for profit. Doing so will result in an immediate ban on booking future appointments.

Receiving a refund

We refund your deposit during open hours, usually, we are able to do so within the same day however please allow us up to 2 business days before emailing us for assistance. Note: We only refund via the same payment method used when paying your deposit.

There are a few reasons why we might decline a procedure, and although our client satisfaction is very important to us, honoring the integrity of our craft and ensuring your safety will always be our top priorities.

We may choose to decline a piercing in the following circumstances:

  • If you are unable to provide valid ID to prove your age, or, if under 18, you do not bring a parent or legal guardian with accompanying valid ID, as well as a valid linking ID
  • If you are unable to correctly complete our release form in store prior to your piercing
  • If your anatomy or jewellery selection isn’t suited for the specific piercing you want
  • If you have any underlying medical conditions that will drastically effect the safety of yourself or the ability to heal the piercing
  • If you are already healing multiple other piercings, where adding more would result in your immune system not being able to heal the existing ones nor any new ones
  • If we feel you don’t understand the risks or commitments associated with the procedure
  • If you are abusive, rude, or intolerant of any of our staff or other patrons

Getting cartilage piercings in both ears

Generally, we encourage our clients to heal one ear at a time to ensure that they can care for and pay attention to that side.

Cartilage piercings, for example, can be some of the most challenging piercings to heal, often taking in excess of 12-18 months to be FULLY stabilised.

For this reason, if you get or have gotten a newer piercing, we generally will decline piercing your other side.

Piercing cartilage with rings

Although some cartilage piercings can be safely pierced with rings and will heal totally fine, many will experience difficulties and result in scar tissue forming.

Usually you are better healing with an implant grade flat-back stud for the first 6-9 months before attempting to be fit with a ring, especially if you want it to be snug.

We understand it can be challenging to afford large purchases outright, so we are pleased to offer lay-by arrangements for jewellery purchases at our studio.

We also accept gift vouchers for lay-by payments. Additionally, we offer custom orders for jewellery with any of the quality manufacturers we carry.

Terms of Lay-by and custom orders

Minimum value – Any currently stocked jewellery over $50 is eligible for lay-by.

Deposit – Each new lay-by requires a minimum 50% deposit. $50 of this deposit is non-refundable upon change of mind for currently stocked jewellery, and the deposit is entirely non-refundable for custom orders.

Term – Lay-by is available for 6 months and must be paid in full and collected by the finalisation date. If multiple payments are made during the initial 6-month period, the lay-by may be extended upon request to a maximum of 12 months.

Cancellation – If you cancel your lay-by, fail to make payment, or fail to collect your lay-by by the due date, your non-refundable deposit is forfeited. Any balance over the initial deposit may be used for store credit.

Availability – If custom-ordered jewellery is no longer available, you will be fully refunded, including your initial deposit.

Collection – The lay-by must be paid in full before goods can be taken.

We are open 7 days a week from 11:00am, except public holidays.
Monday 11:00 am – 7:00 pm
Tuesday 11:00 am – 7:00 pm
Wednesday 11:00 am – 7:00 pm
Thursday 11:00 am – 7:00 pm
Friday 11:00 am – 8:00 pm
Saturday 11:00 am – 8:00 pm
Sunday 11:00 am – 7:00 pm

Before receiving a piercing, all clients must complete a release form that collects personal information, including your name, contact details, and relevant medical history. This information is used solely to ensure your safety and provide appropriate care during the procedure.

We are committed to protecting your privacy and will not share your details with third parties without your consent, except as required by law.

All release forms are securely stored and accessible only to authorized personnel, following our privacy policy.

1. Information We Collect

To provide you with the best possible service, we collect personal information in the following ways:

  • Release Forms: You must fill out a release form before receiving a piercing. This form may include personal information such as your name, contact details, date of birth, and medical history. This information is essential for ensuring your safety during the procedure and is legally required.
  • Website Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, and pages you visit. This helps us improve our website and provide a better user experience.
  • Appointments and Contact Information: If you book an appointment online or contact us via email or phone, we may collect details related to your booking or inquiry.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with safe, personalized piercing services.
  • To communicate with you regarding your appointment, follow-up care, and any relevant updates.
  • To improve our website’s functionality and user experience.
  • To comply with legal obligations, including health and safety regulations.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following cases:

  • Legal Requirements: We may disclose your information if required by law or to protect the rights, safety, or property of our studio, clients, or others.
  • Authorized Personnel: Your personal data may be accessed by authorized studio staff involved in providing your services but will not be shared beyond that.

4. Data Security

We take the security of your personal information seriously and employ industry-standard practices to safeguard your data. All personal information, including release forms, is stored securely offsite and can only be accessed by authorized personnel.

5. Retention of Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once your information is no longer needed, it may be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to your personal information.
  • Request the deletion of your personal data, subject to certain exceptions.

To exercise these rights or if you have any questions about our privacy practices, please CONTACT us.

7. Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns about this privacy policy or how your personal information is handled, please CONTACT us.

You agree to the terms this privacy policy outlines by using our services. Thank you for trusting us with your personal information.

At our studio, we are dedicated to providing a safe and inclusive environment for all LGBTQIA+ individuals, and we understand the importance of such spaces in fostering well-being and empowerment.

Our commitment includes using inclusive language, implementing supportive policies, and offering amenities that ensure everyone feels welcome and respected.

We believe that by creating and maintaining these safe spaces, we can contribute to a more equitable and supportive community.